Maurizio AnichiniAug 21, 20205 minTurn Covid-19 into a Money-Saving OpportunityI remember when I did some work for a large Finnish airline, who faced repetitive aircraft ground damage costs. Within a half-day...
Claire Boscq-ScottJul 28, 20203 minTraining Employees to Care for Your Customersbusinesses must be accountable for their people and their environment. Training your employees isn’t just a need, it is simply a necessity.
Marylen Ramos-VelascoJun 23, 20202 minWhy Customer Centricity?To be successful, the business must develop a winning corporate culture that excels at understanding, predicting and responding to its...
Claire Boscq-ScottJun 11, 20202 minCreating Sensorial Experiences to connect with our customers at an emotional levelIn this still challenging time, developing an exceptional brand which will differentiate to the competition is more crucial than ever