Customer Service

5 Things We Can Do To Practice Customer Centricity

Did you know that even when different companies offer the same products and services, 55% of the customers are willing to pay more for a...

The Power of Learning

Why is learning important? In above screenshot, you will see some of the answers from our participants and here's the top 3 answers we have

Why Customer Centricity?

To be successful, the business must develop a winning corporate culture that excels at understanding, predicting and responding to its...

What can we learn from COVID-19?

The coronavirus created a huge impact on businesses and lives globally. No matter how bad it is, there's always something to learn from it.

Will you use KODAK film to take your daily pictures today?

Do you like average results or above average results? If you like to have above average results then read on and ask yourself these...

The Management Audit: A Diagnostic Management Tool to Enhance Corporate Effectiveness

In this era of economic uncertainty and rapid technological change, corporate management must confront perhaps two of its greatest...

Would you agree that Sales is the lifeblood of the business?

Most people know how important sales is to the success of any business. That's why it is critical that the business owner and his/her...

How does Great Customer Service benefit you and your business?

Almost every successful companies believe and recognise it is in the customer-experience business. We believe that Great Customer Service...

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