Customized Trainings Solutions (CTS) Pte. Ltd.

What is Emotional Intelligence? Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as important as your intellect (IQ) in determining success in work and in life. Everyone, no matter what job function, has interactions with other people. Your capacity to understand your e

This is the time of the year when most human resources professionals look back on employee performance and begin planning their training needs for 2020. As human capital is the greatest asset and the key to achieving business goals, it is important that your team prepares for a highly competitive environment. Here are top eight learning & development trends and best practices you should pay attention to in 2020: 1. Alignment with Business Strategy Only 40 percent of co

I have been in the corporate world for 15 years and almost 10 years in the training industry. Here's my experience on why training fails and how you can prevent it in your organization from a learner and training solutions provider's perspective: 1, Lack of Clarity - This is basic and most important of all. First, clarity on the learner's responsibilities and opportunities for improvement. Second, why are they attending the training. Solutions: Ensure that the employees are c

The race is on to innovate – but What is Design Thinking and How can your team use it to solve problems, create new products and cut process

This is an excerpt from CNN news on the AirAsia QZ8501 crash. In the AirAsia disaster, the system that regulates the plane's rudder movement kept malfunctioning because of a cracked solder joint. Aircraft maintenance records found it had malfunctioned 23 times in the year before the crash, and the interval between those incidents became shorter in the three months prior to the crash, Indonesia's National Transport Safety Committee said in a report. "Subsequent flight crew act

“The quality of our life is determined by moment-to-moment state of our emotions.” -Anthony Robbins True story taken from a Florida newspaper: A man, after fighting with his wife, decided to work on his motorcycle on his patio to clear his head. His wife was in the house in the kitchen. The man was racing the engine on the motorcycle and somehow, the motorcycle slipped into gear. The man, still holding the handlebars, was dragged through a glass patio door and along with the

Be 100% Responsible for Your Life When Gabby, my first-born, came home from the hospital, I cradled him in my arms and danced for joy with my wife by my side. I was all smiles, as he came out a normal and healthy baby. In stark contrast, Nicolas “Nick” James Vujicic was born on December 4, 1982 and as he shared, the first reaction of his mother when she saw him was: “Take him away” Nevertheless, his parents came to their senses and took care of him. Nick Vujicic was born in M

During the day, do you get distracted? You struggle to focus at the task at hand. You may grab your phone and get into social media. You may watch a video. Perhaps walk around too long and chat. Do you feel lazy and need a lot of will power to get back on-track. Here are 4 simple steps that will make you re-focus quickly. All you need to understand is that our mind and body are ONE. You simply change your motion to control your emotion. This first one is importa

I read an interesting article that appeared in Supply Chain Game Changer that talks about the success and failures of Procurement. The writer identified three key areas that is crucial in Procurement namely Leadership, People System & Governance Process and Looking Beyond Savings. If any one of these areas is not in good functional mode, then Procurement suffers a debilitating failure. Based on my experience the Leadership, People and Innovation that will be the crucial found

“An employee who is under-utilised and not working to full capacity, or to the extent of their capabilities”.

Over the past few years, the term HiPo has joined the list of HR buzzwords, alongside firm favourites such as Millennials, Gen Z, Holacarcy, and micro-learning. In most firms, high potential (HiPo) employees are deemed those most likely to excel and progress into more senior positions. They are the employees that firms want to ensure stay within the firm and don’t get lost to the competition. In short, they are the future. As a result, companies started to devise HiPo program

In-depth Knowledge of Lean Management? Based on the best known and most influential change management system, the Toyota Production System or lean manufacturing is a comprehensive management approach that engages people in creating systems that enable long-term prosperity. Lean manufacturing is a system that includes not only a proven set of tools for achieving breakthrough performance results but also a set of guiding principles for developing leaders into lean thinkers. – P

Future Global Predictions The global working age population will drop dramatically during the next 15 years and the percentage of people over age 65 will rise substantially. Every year there will be more workers reaching retirement age than there will be new workers to replace them especially in the world’s wealthiest nations. Longer lives and lower birth rates are combining to increase the average age of the population leading to increased healthcare and pension costs at a t

Recently, I had been in touch with one of my contacts in my network. He shared that he was looking for a change in career and had been actively looking around. He asked for my advice on what to do next. This was not the first time I received such a question. In fact, this question reminded me of my past experience of two similar situations at different points of time: (i) attending job interviews and (ii) auditioning for roles in theatre productions, which resulted in suc

Over the years I have served as an external consultant to many US domestic and overseas corporations using training as a primary intervention to solve organization problems and correct operational deficiencies. I have found that organizations who have achieved a maximum return on their training investment are characterized by the following described below: 1. Senior management sets the General Direction and Priorities for the Training Department and Staff The senior managemen

Employee collaboration and involvement is the key. Employees need to know their values are a part of the company’s culture; managers must c

Also the title of his best-selling book, this quote is a great example of the need for continuous development in ourselves and others. If we

"When Nothing Goes Right...Go Left" - Unknown Feeling 'stuck' is simply a state of in-action. Do you feel 'stuck' in your job? Leave. Do you feel 'stuck' with your Personal Growth? Read a book. Do you feel 'stuck' in your business? Find a new strategy. There are hundreds of actions you can take, in order to get unstuck. They don't have to be so 'dramatic', and you can always take at least one action, to help you get unstuck. At it's most basic, there is only one thing we need

The answer is “Learning IS A MUST” and the important thing is NOT to stop questioning organizational performance, as there is always a way t

This time of the year is when a lot of us set our New Year’s Resolutions and goals whether personal, professional or business related. Life is full of transitions, changes, choices, opportunities, failures/mistakes, new endeavors, challenges, new projects, learning and decisions. Whatever choices and decisions we make, it will somehow affect our future. Transitions and journey allow us to look back and learn from our past and to look forward to improve and create a better fu