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Training Employees to Care for Your Customers
businesses must be accountable for their people and their environment. Training your employees isn’t just a need, it is simply a necessity.

Claire Boscq-Scott
Jul 28, 20203 min read


Why Customer Centricity?
To be successful, the business must develop a winning corporate culture that excels at understanding, predicting and responding to its...

Marylen Ramos-Velasco
Jun 23, 20202 min read


Creating Sensorial Experiences to connect with our customers at an emotional level
In this still challenging time, developing an exceptional brand which will differentiate to the competition is more crucial than ever

Claire Boscq-Scott
Jun 11, 20202 min read


Tense and Tension
When the audience knows and feels they have a clear and present problem, only then can you possibly have a solution for them, which they'll

Stu Lloyd
Jun 4, 20202 min read


WHAT'S IN A NAME?THE POWER OF ONE.
So, as a leader, try to bring your messaging down to human scale to help us see it and feel it more. You'll be amazed at the added power it

Stu Lloyd
May 14, 20202 min read


4 Tips for Remote Working During Covid-19 Lockdown
Covid-19 is impacting everybody the world over, especially how businesses need to operate during this time.

Marylen Ramos-Velasco
May 5, 20204 min read


When every single customer is even more important than ever
During those challenging times when every single customer is even more important than ever, we are going to rethink about the ways we run...

Claire Boscq-Scott
Apr 24, 20202 min read


A common tool to create uncommon impact
You may have seen or heard snippets of QE2's rallying speech to her nation on Sunday. Classic stuff. And exactly what is needed in these...

Stu Lloyd
Apr 23, 20202 min read


Stressed with Excel Nightmares?
Tired of carrying out some analysis of the data but you find yourself having to create formulas over and over again?

Marylen Ramos-Velasco
Apr 20, 20201 min read


Leading in times of Covid-19
Life post-COVID-19 and its consequences might not fully sink in yet for our businesses, organizations, economy, and society will play out ..

Marylen Ramos-Velasco
Apr 17, 20202 min read


EFFECTIVELY SUPPORTING YOUR TEAM THROUGH CORONAVIRUS
In the middle of this situation, there is a great need for calm amongst the chaos and that is something that assistants excel at.

Marylen Ramos-Velasco
Apr 16, 20201 min read


Transition from Classroom to Virtual Learning sessions
Learning is an essential part of our life and business. To thrive, we have to continuously learn, improve our skills, knowledge and most...

Marylen Ramos-Velasco
Apr 13, 20201 min read


What can we learn from COVID-19?
The coronavirus created a huge impact on businesses and lives globally. No matter how bad it is, there's always something to learn from it.

Marylen Ramos-Velasco
Mar 31, 20203 min read


Why EI is a Top Skill in the Fourth Industrial Revolution?
What is Emotional Intelligence? Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive,...

Mathy Randhawa
Mar 19, 20205 min read


Leadership in the Digital Age
The world is changing at a faster rate than we’ve seen in many years – probably not since the industrial revolution. In more recent times

Marylen Ramos-Velasco
Mar 10, 20205 min read


Do you have permission?
I had a coffee with Harry, a young airline executive, quite recently. "I'm going to apply for a job with our new low-cost subsidiary," he...

Stu Lloyd
Feb 17, 20202 min read


Best Books on Creative Leadership
One thing I love most is browsing other people's bookshelves - whether it's in their office or in their home. Because I think more than...

Stu Lloyd
Feb 6, 20203 min read


How to Empower Leaders to Create Future-Ready Teams?
Leadership and learning are indispensable to each other. – John F. Kennedy A great leader, whether born or made is one who inspires the...

Marylen Ramos-Velasco
Jan 30, 20203 min read


What comes after IQ and EQ?
IQ was the metric we measured ourselves (or others measured us) by since 1904. Then came EQ, first mentioned in a 1964 psychology paper...

Stu Lloyd
Jan 16, 20202 min read


2 Leadership Lessons from Disney
This cover caught my eye in the airport bookshop recently as I raced for my next flight ... (Being late for a flight doesn't mean there's...

Stu Lloyd
Jan 9, 20201 min read
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