The Acceleration Of Digital Transformation

Updated: Jul 29, 2021



The current global health crisis will change our lives forever.


Thirty top global experts, from technology executives to venture capitalists and analysts, weighed in on the pandemic’s lasting impact on how we live, work and think, as reported by Fast Company magazine.


Everyone agrees that wor­king from home is becoming the new normal. Employees will continue to virtually connect with colleagues and customers even after the pandemic.

The experts also believe that companies and organizations will accelerate their migration to digital applications and platforms. “What organizations resisted for a decade is now core to survival and innovation,” Michael Hendrix, partner at Ideo, told Fast Company.


Videoconferencing tools, learning management systems, cloud computing, e-commerce platforms, and others are being adopted by organizations all over.


Two traditional industries, health care and education, will also be forced to adapt.


“I expect that we will see an increase in blended lear­ning environments that include learning in both the physical classroom setting and online,” said Simon Allen, CEO of McGraw-Hill.


The health-care industry has likewise embraced digital health tools such as apps to check on patients.


All of these changes point to one common theme: Digital transformation is accelerating faster than ever. Organizations and companies, whether small or large, will adopt strategies to fully leverage on the changes brought about by the crisis.


In our digital transformation consulting work, we identified four groups of activities and processes in an organization—business model and operations, product/service configuration, customer engagement, and culture and employee engagement.


Because of digitization, business models will transform to nontraditional ones, such as subscription, microtransaction and freemium (offering free basic se