Coaching and training are essential for the improvement of every business. With proper techniques, these may result to better quality of your product / service, engagement of the employees and increased profitability thus, providing long-term viability of the business. Continuous training visibly impacts the operations of an organization, however, having fully-equipped managers and supervisors with the right skills and knowledge on the coaching process and techniques ensures business success.
Managers and supervisors are on the front line and have the day-to-day contact with functional employees. They know the current issues and have the immediate information on how to resolve them and develop their respective employees. They represent management and must model the requirements of the corporate including management style, required proper behaviors and attitudes.
Their most important responsibility is to coach, mentor, and develop employees for motivation, engagement, and commitment levels. But not all organizations are using internal coaching and with the limited time devoted to coaching, they need to be sure their managers know how to do it right. In reality, few managers know how to make coaching work.
Normally, managers meet their coaching obligations by giving reviews, holding occasional meetings and offering advice. For coaching to be effective, they need to understand why they are coaching and what specific actions they need to take. Coaching is a form of training that aims to improve another person’s performance and help attain his goals.
There are set of skills that need to be considered in effective coaching. It is easier to learn from someone you trust, thus, building relationship between the coach and the learner is the fundamental part. Another role of the coach is to provide timely feedback and assessment to evaluate the current situation against the desired outcomes. Coaches must allow employees to think for alternative solutions to problems and encourage reasonable risk-taking. Finally, helping to set the right goals, supporting them to achieve it and being able to recognize their successes defines coaching.
All managers need some guidance on the whys and hows of coaching. Further, they should always link the purpose and results of coaching to the business.
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References: Karl Larson, Candice Frankovelgia and Wikipedia