Customized Trainings Solutions (CTS) Pte. Ltd.

The world is changing at a faster rate than we’ve seen in many years – probably not since the industrial revolution. In more recent times

Years ago, I attended an airline client's conference in Seattle. A great harbour-side city which was then the centre of the surging grunge music scene (remember Nirvana etc?). I also took the opportunity to drop into the Microsoft campus at Redmond, because they were a client too and we were about to launch Windows 95 for them. What an eye-opener that was. Young stock-optioned kids in shorts pulling up in the Microsoft car park in the latest model Ferraris, Mercedes, etc (thi

In many public gatherings when asked to introduce myself I say: “Hi I’m Jojo Apolo and my passion is to help people and businesses get what they want by teaching NLP. I’m so happy when I can help someone overcome self-sabotaging behavior and be able to do what they want because of NLP.” Later in the gathering, many will approach me asking: What is NLP? You probably heard about NLP or Neuro-Linguistic Programming and are confused as to what it really is. It gets mentioned quit

People today are busier than at any other time. Notwithstanding the credit crunch (or as a result of it), getting attention is still nearly as troublesome as getting cash. Finely tuned business writing abilities give you a genuine preferred standpoint when you have to motivate individuals to sit up and pay heed. Effective business writing abilities can enable you to win that million dollar contract, acquire an advancement, resolve a dispute, or create a huge increment in new

Here's 5 Rules of Technical Report In the engineering profession, technical reports are widely used to convey project details. However, irrespective of field or focus, a technical report typically includes text on the task (organized into descriptive, titled sections) and often a set of graphs, tables and text supporting figures. Technical reports should be organized so that readers can quickly locate information. A report is easily read and concisely conveys your message whe

Contract Management gain its significance after the 2008 financial crisis. Companies started to sit up and noticed rather belatedly that terms and conditions and management of contract were not the top most priority and became more of a bane rather than an asset during the crisis. A realisation that much value has been left untapped in the management of contracts that would have mitigated if not entirely cushion the debilitating crisis came too late. An immediate impact for c

This was shared to us by our editing mentor and I felt that this will be worth sharing and would resonate with most of our clients. With so many tasks, sometimes we tend to ignore editing when we send emails or share articles, even I am guilty of this... I remembered a post from my life coach on the wrong spelling & how she had reacted to that. In the professional world, people tend to be more critical on this and might have some cost implications to our business. WHAT ARE TY

“An employee who is under-utilised and not working to full capacity, or to the extent of their capabilities”.

Willpower/self-control is the ability to act the way you want to act when you find yourself in challenging situations. Take for instance a counselor who is handling anger, shouting and insults from patients. The normal human response to someone shouting is to fight back, be angry or run away. When counselor have been trained in staying calm, they have the "self-control" to do their job professionally with virtually no return of anger. Because the mind "goes back-brain" (int

Elements for Consideration Companies will become flatter, leaner, and more aggressive in the market place. Layers of management and supervision will continue to be eliminated as a way to eliminated overhead expenses. New technology will enable managers and employees at the lowest level to make critical decisions. With flatter organizations there will be fewer opportunities for advancement. No job will be secure…an average person will work in at least ten or more different job

Perhaps solely because we rely on suppliers so much, many companies have been stepping up their vendor management strategies in hopes to cement their success in the market and increase profits. That said, too many companies aren't aware of just how key those relationships are. Consider how often dealing with vendors is considered a peripheral of business – something to secure, something we rarely think about unless we need something else. The fact is, as time changes, vendor

Making your vendors accountable for their actions is critical to the success of your company. The contingent space is changing, and it’s up to CEOs, CFOs, and CPOs to understand and analyze what is happening in order to ensure that their companies are addressing the Contingent Workforce Tsunami that is soon to come. Your on-demand, non-permanent workforce is a dynamic ecosystem—one that is subject to change and evolve at any moment. You must be prepared in order to ensure con

"A Vision Without a Strategy Remains an Illusion" - Lee Bolman To have Strategic Alignment means having your FULL team working towards a common Goal. Sounds easy, right? Let's create a little clarity first, as there are two parts to Strategic Alignment. Number 1 is the actual Strategy...that is, a defined set of actions, of what to do, what not to do, who will do what, and by when, in order to achieve the Goals for the Company. Number 2 is the Alignment...meaning that the ent

Business is fundamentally about successful relationships. However, relationships aren’t simply made, like any form of interaction they require work and effort. They must be maintained. Different parties will most likely have different wants or needs and there is always scope for relationships to breakdown due to cultural differences, misunderstandings, or simple miscommunication. Negotiation forms the central core of these relationships – new ones and older, more established

Employee collaboration and involvement is the key. Employees need to know their values are a part of the company’s culture; managers must c

Almost every successful company believes and recognizes it is in the customer-experience business. We believe that Great Customer Service gives a competitive advantage that may reduce the cost of doing business and yields higher profit. This is the goal of every business but could also be a challenge with the global market nowadays. Customer preferences changes through time and with the vast innovations, you should be able to focus on the factors that may affect your company’

Due to the complexity of the modern business environment, the element of negotiation is a constant process. It defines and establishes contractual rights; duties and obligations of parties; it governs the deployment of proprietary technology and processes and guards IP rights. It forms the basis of relationships between multi-cultural stakeholders and serves as a mechanism to resolve conflict and disputes. It is therefore, both essential and of critical importance in the comm