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Management and Supervisory Programmes

Building effective management and supervisory skills that can help you and your organization succeed even in challenging economic times is very important. CTS offers management skills seminars to help you develop and refine the skills you need to manage people more effectively—and be ready for unexpected change.

Organizational Analysis and Development Programmes
Communications and   Customer Service Programmes

Organizational analysis focuses on the structure and design of the organization and how the organization's systems, capacity and functionality influence outputs. Additional internal and external factors are also accounted for in assessing how to improve efficiency. Undertaking an organizational analysis is helpful in assessing an organization's current well-being and capacity, and deciding on a course of action to improve the organization's long-term sustainability. A restructuring of an Organization may become necessary when either external or internal forces have created a problem or opportunity for improvement in efficiency and effectiveness.

Effective communication occurs when a desired effect is the result of intentional or unintentional information sharing, which is interpreted between multiple entities and acted on in a desired way. 


In today’s organization communication plays a vital role in keeping the organization together. It has been found that managers and supervisors spend as much as 80% of their working days engaged in some form of communication, speaking, listening to others, writing to and influencing others. The whole process of communication must be considered an area which is crucial to an organizations success and in which the individual plays a central role.

Enhancing Ethics and Accountability in the Workplace


Increasing demands for public accountability ensures this course, which addresses ethics and accountability issues from a government prespective, will be highly relevant to the modern manager. The course will help to develop key competencies in applying public service values and ethnics to personal work practices. 


As a result of this program, participants should be able to:

  • Apply appropriate ethical standards in a range of situations and relationships

  • Successfully deal with and resolve ethical problems at work

  • Uphold the values and principles of the service

Fundamentals of Negotiations


Everyone actually negotiates informally all the time without even being aware of it. We negotiate with family, friends, co-workers and even with our bosses on many common issues or things without realizing it. We only realise we are negotiating when it is important and has some lasting impact. Formal negotiation is a skill that can be learned through experience and practice. People who negotiate more tend to be better skilled at it than people who have not participated in many formal negotiations. Thus, experienced people are more likely to know what to say, when to say it, when to make concessions, when not to, what to concede, what not to, and, in general manipulating the situation to their own advantage. For this reason, negotiation tends to favor the experienced party. This course will help participants develop their negotiation skills in managing formal negotiations. 

Managing Conflict

It is difficult to avoid conflict at the workplace; there will always be conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment (the client). This 3 days course will tackle conflict and provide participants with a toolbox of skills for reducing, managing and negotiating conflict


Your Benefits:


• Understanding what conflict is and why it occurs

• Able to work with difficult people in difficult situations

• Identify factors that create conflicts in the workplace

• Understand the behaviour of a person and how it can effect others

• Use specific communication skills that will help control difficult situations 

Effective Communication


In today’s organization communication plays a vital role in keeping the organization together. It has been found that managers and supervisors spend as much as 80% of their working days engaged in some form of communication, speaking, listening to others, writing to and influencing others. The whole process of communication must be considered an area which is crucial to an organizations success and in which the individual plays a central role. 

At the end of this workshop, participants should be able to:

  • Demonstrate skills to communicate confidently

  • Create effective ways to deal with difficult situations

  • Establish own behavior to enhance working relationships 

Time Management


Why it’s important to manage your time in an effective way and then helps you identify exactly where all your time goes. Although it’s important to get as much as you can out of every day, including increased productivity, an income to live on, and efficiency at work, you must not forget why you’re doing it. This part is all about finding time for the important things in your life. If you had more time, you’d probably spend it on people you love to be with and things that you enjoy to do.



Planning and Organizing Skills


During this training course, participants will be able to understand and get empowered with techniques and principles of prioritizing and organizing their workplace and making plans to remain organized.


They will also be able to identify and remove obstacles, which might slow down the company’s optimum operation.


The increase of productivity as well as the reduction of waste will remain a focus area during their planning & organizing process.




  • Improve working conditions & relations with internal (co-workers) & external (distributors, agents etc.) customers.

  • Acquire tools and techniques to assist in planning and prioritizing their workload.


  • Understand techniques that will help them remain focused on productive work and assist them in removing or limiting waste activities.

  • Plan effectively their own and their team's work.

  • Exhibit confidence and control over their immediate work 


Effective Transformation Management


This workshop is especially directed to senior management teams having the responsibility for transformation renewal and enterprise-wide transformation, human resource professionals, internal change agents, and other corporate stakeholder groups.



  • Management will learn and apply the workshop concepts to specific Transformation initiatives and issues within  their organization.

  • In addition they will:  Understand major global business drivers impacting upon their organization

  • Apply the business transformation model identifying elements that need to be considered in their own company-wide Transformation effort

  • Identify driving forces and obstacles to preventing effective Transformation change within their organization

  • Learn and apply the change model steps to their Transformation effort

  • Assess their leadership skills and competencies to bring about effective Transformation

  • Identify individuals in their company to assume the critical roles for transformation along with other stakeholder groups

  • Design a high level plan for implementation back on the job



The 5 Elements of Creative Thinking & Problem Solving


Through this 2-day hands-on workshop, you will discover 5 inspiring and practical steps to improve your Creative Thinking skills and enhance your Problem Solving abilities. You will be given many opportunities to apply these skills to actual problems and scenarios, and produce innovative and helpful solutions.


Packed with entrepreneurial energy, relevant examples and interactive activities, this workshop will transform the way you think about challenges, and help you create a good habit of thinking creatively in everyday life.

Brainstorming for Change and Innovation


Get valuable ideas to the business table fast. Why do most people clam up when asked for ideas? Find out in this unique approach to brainstorming. Let people move ideas out of their shells and into the ocean of opportunities. This training put people into the mode of thinking – fast! 

You and Your Job as a Supervisor


Being a supervisor is not easy. Being an effective supervisor means a lot of work to master the necessary knowledge & skills. This program aims to provide the supervisor an understanding of what his job is all about. It also aims to share with him several ways on how to handle some of the challenges that he meets in his current position, covering the areas of P.O.L.I.C.E. (Planning, Organizing, Leading, Implementing, Controlling/ Communicating, and, Evaluating)  for him to become an effective supervisor and a true leader.

Building Valuable Interpersonal Relationships


Social media has certainly revolutionized the way we connect with people.  Connection has become easy and convenient in the past decade.  But not all people connection build successful, long- term relationships.  This program aims to help you create valuable interpersonal relationships vis-à-vis a highly social environment.


Training Objectives:


  • Understand the types and impact of interpersonal relationships.

  • Develop the qualities of interpersonal skills for personal and team effectiveness.

  • Improve verbal and non-verbal communication skills to read others more accurately

  • Apply conflict and negotiation techniques to build collaborative relationships

  • Plan on eliminating personal derailers in creating interpersonal relationships

Emotional Intelligence

Emotional Intelligence (EI) course is aimed to develop participants’ emotional stability and focus on performing effectively through better understanding of self as well as others. The ultimate result is better organizational performance achieved through collaboration and teamwork.


At the end of the session, participants will be able to:

  • Learn how to know, understand and manage your Emotion for personal mastery and optimal performance

  • Understand the Six Seconds Model and Competencies how to apply it for learning

  • Learn the most current research on the brain, emotions, behavior, and learning

  • Identify specific actions to increase EQ and Improve Performance

  • Examine the value of Emotional Intelligence in the workplace 


Influence 24/7


All human beings are born with the internal resources to be influential. Those  who leverage these effectively meet the most success.


Your Benefits:  


  • Insights into your influencing profile

  • Understand four Influencing profiles

  • Master the framework intuitive influencers use to win people over naturally

  • Always make a favourable first impression

  • Build rapport rapidly

  • Develop deeper connection effortlessly

  • Sustain a conversation of influence in all situations

  • 4 simple steps to increase like-ability & respect

  • Assert, empathize & manage conflicts easily

  • Develop an action plan to increase your sphere of influence

Influential Presentations


Ideas are only as powerful as the manner in which they are communicated. This is for every professional who seeks to put their point across with clarity and inspire their audience to act. 


Your Benefits:  


  • Communicate and present influentially

  • Understand your natural communication style

  • Create powerful business proposals

  • Leverage your strengths to communicate powerfully, yet tactfully

  • Master the elements of an Influential presentation

  • Rapidly plan and prepare presentations that get your point across with clarity and brevity 

  • Employ visual, verbal and vocal mediums to enhance your presentations

  • Present confidently to large and small groups

  • Use multimedia to enhance your presentation

  • Use the laws of influence to enhance your impact

Delighting Through Superior Customer Services


Customer Services skills have been steadily increasing their importance within companies in their endeavour to offer better quality services and to secure their customers’ loyalty level. 


In this seminar we shall explore this business approach with detailed ways in setting and providing better service, customer satisfaction & delight, which will lead to higher customer retention and eventually to his loyalty. 


Participants will be able to learn: 


  • How to improve working conditions & relations with internal (co-workers) & external (distributors, agents etc) customers. 

  • Ways to professionally analyse, draw conclusions and take actions based on customers’ responses and behaviours. 

  • How to become more effective in their business dealings. 

  • How to carry out themselves in a professional manner and be able to handle difficult situations related to customers’ comments and complaints. 

  • Ways of how to contribute to the progression of their company. 


The 10 Elements of Persuasive Personal Branding 


Everyone needs a more persuasive Personal Positioning, not just front-line sales personnel. Individuals with better Personal Positioning naturally attract more opportunities and better success outcomes. Through this 2-day hands-on workshop, you will learn the 10 Elements of Persuasive Personal Positioning, and find out how to apply them in your corporate and personal life. Through role-plays and thought-provoking discussions, you will be given opportunities to review your current Personal Positioning, and receive personal coaching to strengthen your power of influence.


Packed with positive energy, relevant examples and interactive activities, this workshop will transform your Personal Positioning for a more successful life.

The 7 Elements of Impactful Branding & Marketing


This 2-day hands-on workshop provides an opportunity for you to review your current Brand Identity and Marketing Campaigns, guiding you through 7 crucial steps  to bring your brand to the next level – without bursting your budget. Learn the secrets of impactful logos, slogans and copy-writing as well as tips on how to manage and utilize your creative agency.


Packed with entrepreneurial energy, relevant examples and interactive activities, this workshop will transform the way you think about your brand and help raise your quality of branding & marketing immediately!

Understanding Strategic Planning

Strategic Planning is a well-defined and systematic approach in plotting objectives and measures towards achieving goals set out by an individual or an organization. This three-day training will help participants understand the importance and process of strategic planning to be able to help them achieve goals.


Training Objectives:


  • To be able to teach senior managers on how to strategically and systematically plan towards achieving desired goals

  • To prevent business mishaps from happening by addressing ongoing Customer issues and concerns

  • To highlight factors that may affect future business standing and generate strategies in to move the Organization towards a sustainable business culture

Business Process Improvement


The Business Process Improvement Workshop enables you to use process thinking to improve, monitor and control the processes in your field of work.

This course will include the basics of process mapping at different levels of the organization and will highlight the importance of identifying and driving process metrics.


Training Objectives:


At the end of this course, you will:


  • Describe the goals and benefits of process thinking, analysis, improvement, and management

  • Identify customer requirements of the process

  • Describe the uses of process maps Construct and analyze:

        a.    SIPOC Process Map

        b.    Activity / Linear Process Map

        c.    Deployment / Cross-Functional Process Map

        d.    Opportunity Process Map

  • Identify and operationally define Process Metrics;

  • Describe, identify, minimize and eliminate Process Waste

  • Describe how to quantify improvements made

Management Mastery


Management Mastery is the fast track plan for individuals to become an overall corporate leader in terms of management, leadership and strategy in a period of 12 months.


This accelerated, intensive program addresses the management core curriculum using several methods. The program does not only address development needs of the participant but also anticipate the requirements of likely future roles.

Basics of Business Writing


Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills are still important is the business world as professional communication gives you that extra edge in the workplace.


The Basics of Business Writing workshop will give your participants a refresher on basic writing concepts (such as paragraph structure, and organizing your thoughts), as well as an overview of the most common business forms of communication (email, meeting agendas, and business letters). 

Effective Technical Writing


This training course is designed for technical professionals who must produce business documents in the course of their workday. Throughout this course, the participants will learn how to communicate complex information with clarity to ensure that the audience completely understands their message.


The trainer will help participants to quickly build their knowledge of effective composition through a range of interactive and challenging exercises. Participants will work towards the three principles of effective technical writing: clarity, concision, and completeness.

Influential Networking


All of us need to present our selves and our company professionally.  Knowing how to create favorable first impression every time, having memorable conversations and networking etiquette will help us build rapport and deeper connection.  This skill will be necessary for all who represents their company in meetings, conferences, social gatherings and any other events.


This training program uses a unique action-based learning methodology designed to produce lasting, personal, relevant and actionable realizations. Participants get to practice their working skills in a live networking event. This is an opportunity to invite other colleagues, clients and/or senior management to deepen relationships. The facilitator will be actively observing and participating throughout, in preparation for debrief the next day. The 2nd day will be focused on review and reflections from the live networking event.


  • MASTER the tools for effortless networking

  • DEVELOP your powers of attraction

  • ACTION! Work the room, fearlessly

  • NURTURE a golden sales pipeline

  • UNDERSTAND different networking styles

  • MAPPING your sphere

  • ENHANCE effectiveness in real 


Telephone Techniques


The telephone is your company's invisible reception desk. How it functions and how the person sounds to the caller will create an impression. Therefore it is important that the person handling the phone acquire effective telephone techniques to build favorable impressions for his/her company. One never gets a second chance to make a first impression.




For more details of above programs or other Management, Supervisory and Communications training you would like to request, please feel free to contact us or email at

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