top of page

Vendor Management Best Practices

by Dr. Ben Hamilton

19-20 September 2016 | Kuala Lumpur, Malaysia


Targeted Audience

Senior IT / Business project managers /coordinators, Product managers, Project champions, Project team members, and others who desire to develop their skills.



Participants will be taught best practices for managing the vendor affiliation from beginning to securing contract/deal, including documenting requirements, negotiating contract terms, and evaluating proposals. They will learn how and why to set up clearly defined roles and responsibilities between their organization and vendors.


This course, designed to provide a very effective, well-situated way to earn PMI or ponder on a particular topic.


Course Outcome

Participants will increase their understanding, abilities, knowledge, skills in the following areas

1-    The significance of the vendor contract

2-    Vendor communication scheduling and development

3-    Vendor management plan

4-    Vendor agreement closeout


Course Outline

  1. Setting up the vendor relationship

  2. Producing the vendor management plan

  3. Manu scripting the vendor communication plan

  4. Managing vendor all the way through the project life cycle from A-Z

  5. Dealing with vendor concerns, issues and obstacles

  6. Vendor agreement closeout


About the Trainer

Dr. Ben Hamilton has over 35 years’ of international experience, Senior-level Business Strategist & IT professional experienced as CEO, COO, VP Business Development for fortune 100 companies like IBM, GE and Amadeus with over 18 years that includes years of experience across areas of Innovation, Knowledge Management, ERP, SDLC, Enterprise BPM, Business Development, CRM, Strategizing the Business Customer Segmentation, IT Service Delivery Management, System & Processes for IT Service Operations, Project & Program Management, Information Security (ISMS), Software Development & Integration (full SDLC, Software Integration & Sociability, etc.), IT Infrastructure Management and Training & Education.


He demonstrated excellence in end-to-end Project Management – Initiation, Definition, Scope, Budgeting, Project Planning, Execution, Control and Closing (PMP Certified), with focus on delivering high value, critical solutions that match client’s quality requirements and conform to time and budget constraints. In addition, avoids scope-creep by balancing business-and tech-side needs with realistic project commitment and common sense while leading projects to successful completion that exceeds expectation.


Laurels and Awards 

 2012 Excellence Awards for Outstanding Performance (Presented by President & CEO of Amadeus Corporate) 

 2011 Best Innovation & Quality Excellence for Management Style (Presented by President of Amadeus Asia) 

 2005 Leadership Award for Excellence Program Management & Demonstrating high values (Presented by President & CEO of GE Corporate) 

 2000 DWS Business Solution Consultant of the Year for Professionalism, Work quality, Reliability & Client Relations 

 1999 Best Overall Achievement for Software Quality & Software Engineering Project [IBM-GSA] 

 1998 Outstanding Achievement for Customer, Process & Information – IT Services [IBM & Telstra] 


Investment  Fee

SG$ 1,185.00 per person

Download Free Articles on Vendor Management:
bottom of page