"Your success is due to your attitude and ability to communicate effectively, negotiate, and lead. Shockingly, only 10% is due to your technical or commercial knowledge."

~ Dr. Ben Hamilton

Effective People and Communication Skills: Results Without Authority Workshop 

By Dr. Ben Hamilton

July 13-14, 2017, Singapore

  • Are you a Leader who wants to Establish or Regain Credibility to begin Influencing People?

  • Want to Effectively use Power Base to Persuade Others?

  • Are you in Sales and would like to know how to identify various Negotiating Techniques that promote Win-Win Outcomes?

  • Do you deal with people a lot and would like to adapt own style to the person or situations you are dealing with?

  • Are you a Project Manager who Develop and Grow Relationships within organization and beyond?

Register now with our Introductory Rate of ONLY SG$ 900.00 instead of SG$ 1,385.00

Effective People and Communication Skills: Results Without Authority Workshop 

By Dr. Ben Hamilton

July 13-14, 2017, Singapore


Content Overview

Communication Skill is one of the FOUR SKILLS that have been identified as a set of vital tools for success within each organization as priorities for employee development, strategic planning, and talent management. Communication is not ONLY about expressing your views, rather is about making your views understand.

The communication workshops help participants develop a truly engaging, responsive communication style, leading to positive results for participants and their organizations.

This inimitable workshop will coach participants how to influence people by building their power base using the Personal Power Model (PPM) – understand exchange, reciprocity, and adapt communication style to build credibility. Persuade with a framework of discovery, preparation and dialogue. Master the key components of negotiation.

Training Program Objective

  • Establish or regain credibility to begin influencing people

  • Effectively use power base to persuade others

  • Understand the person trying to influence—and persuade through give-and- take

  • Develop and grow relationships within organization and beyond

  • Create a collaborative work environment for faster, better results

  • Let communication differences work for, not against, you

  • Successfully sell own ideas and implement change

  • Achieve trust and give-and- take relationships up, down and across the organization

  • Influence people while projecting self-confidence without being pushy

  • Adapt own style to the person or situation dealing with

  • Identify various negotiating techniques that promote win-win outcomes

Training Methodology

These workshops features fast pace Blended Learning – combines Expert-lead workshop training with Participants role playing to maximize training goals and objectives. Blended Learning provides a compelling and more comprehensive experience for the participants, producing a greater ROI for the employer and participants.

Training Program Agenda

  • Personal Power

  • Reciprocity and Relationships – The First Step in the Influence Process

  • Communication Style

  • Persuasion

  • Conflict and Using a Win-Win Mindset

  • Better Results Through Negotiation

Who should attend?

This training will benefit resource users, community groups, or policy/decision makers and middle & top executive regardless of industry.

  • Department Managers/Heads

  • Executives

  • Directors

  • General Managers

  • Human Resources Team

  • Project Managers

  • Sales & Marketing  Team

  • Customer Service  Team

  • Supervisors

  • Entrepreneurs                                                                                                                                                                          Register Now!

About the Trainer

Dr. Ben Hamilton

Agile Interim Executive Professional | Coach | Mentor


Dr. Ben Hamilton has over 35 years’ of international experience, visionary, dynamic, goal / profit oriented agile Senior-level Business Strategist | IT professional | Entrepreneur | Out of the box pragmatic thinker, polyglot, trained, certified corporate hands-on coach & trainer experienced as CEO, COO, VP Business Development, Agile Business | People transformation and Innovator for fortune 100 companies like ANZ, IBM, GE and Amadeus with over decades that includes years of experience across areas of International Business Performance | Excellence, Strategic Management, Innovation | Knowledge Management, CRM, ERP, Software Development Integration & Sociability (SDLC), Enterprise BPM, Business Development, BI, BPO, ISMS, ITSM, Service Delivery | Operations, PMO, Project |Program | Product Management, Vendor | Supplier Management, Incident | Change Management, People | Process Management, Training and Education.


He demonstrated excellence in Humanize Leadership, People and Project Management with solid strategic planning, clear-cut scoping, executing, validating, controlling, monitoring, delivering high value product / service that match customer’s quality requirements (PMP, Agile, Six Sigma, Lean Startup, NLP, ISO 9001, ISMS ISO/IEC 27001:2013 Certified) conform to time, budget constraints, based on existing barriers / resources, align with the overall vision, mission, objective of the initiative by utilizing agile mind-set approach to drive continuous creativity, maximizing efficiencies / productivity, delivery, improvement, revenue growth, reaching beyond customer satisfaction and exceed the needs of the marketplace in IT, Banking, Financial Services, Telecommunications, Airlines, hotel industries and associated markets. In addition, avoids scope-creep by balancing business | tech-side and customer needs with realistic professional commitment and common sense while leading projects to successful completion that exceeds expectation. Does all that better than others because of his 48 countries life / business experience complemented with a true network and collaboration experience where he had opportunities to “Learn & Earn” from top life and business experts real days lessons.


Laurels and Awards 

  • 2012 Excellence Awards for Outstanding Performance (Presented by President | CEO of Amadeus Corporate) 

  • 2011 Best Innovation & Quality Excellence for Management Style (Presented by President of Amadeus Asia) 

  • 2005 Leadership Award for Excellence Program Management & Demonstrating high values (Presented by President | CEO of GE Corporate) 

  • 2000 DWS Business Solution Consultant of the Year for Professionalism, Work quality, Reliability and Client Relations 

  • 1999 Best Overall Achievement for Software Quality & Software Engineering Project [IBM-GSA] 

  • 1998 Outstanding Achievement for Customer, Process & Information – IT Services [IBM & Telstra]

"Dr. Ben Hamilton is a highly accomplished and innovative speaker, corporate expert trainer, mentor, business & life coach with high integrity, key leadership, negotiation experience, specifically in dealing with difficult situations & people – wealth of knowledge specialising in negotiation strategies, communication, human & organisational development, leadership, and presentation. He is also results-oriented visionary leader with proven success in various domains and industries. His expertise, vision, skills provides significant value and delivers an efficiency improvement to a variety of business sectors including my company. I have found it a pleasure to know, collaborate and benefit from his wisdom through my interaction with him at personal and professional levels. I highly recommend him and look forward to his next Negotiation Sparring!" - Dean Justice, Creative Director, EverSite.co

"I highly recommend him for his knowledge of leadership, HR and ability to deliver values by combining conceptual and practice together, and ability to see end-to-end to ensure the value is delivered. This quality is very rare." -  Wan T Lee, Free Lance, On-line Marketing

"Dr. Ben was extremely professional; personable and very successfully engaged our team including management team. He is a great facilitator, as on 2nd day of the workshop we all hardly noticed his input in the sense that we were able to simply find our own ways and express ourselves in the comfort of a safe haven with his gentle guidance and thought provoking direction. I would certainly with no hesitation recommend Dr. Ben’s work for these reasons as a great one-2-one or group coach, who has a logical, effective and engaging way of achieving results for a company or an individual." - Juthaporn Uppachit

"He is reliable, trustworthy and has the highest professional standards." - Bill Lawler

"Ben seems charged with an indefatigable supply of energy and motivation." - Vivek Manige

Disclaimer, Terms & Conditions:

  • Location is subject to change

  • Minimum number of participants has to be reached prior to confirmation of event

  • Please note that trainers and topics were confirmed at time of publishing, however, CTS may necessitate substitution, alterations or cancellations. CTS reserves the right to change or cancel any part of its published programmed due to unforeseen circumstances.

  • Registrations should be made 3-4 weeks prior to event date

  • Full payment for the course should be made 2 weeks prior to event date

  • Cancellation 3 weeks prior to event date or no shows are liable to pay the full course with no refund, however you may substitute delegates at any time

  • Participants are required to attend at least 80% of the course program prior receipt of Certificate.

  • Force Majeure: Should for any reason outside the control of CTS, the trainer changes his dates or event cancels due to the act of terrorism, extreme weather conditions, industrial action or epidemic, CTS shall reserve the rights to replace the trainer or reschedule the event but the client hereby indemnifies and holds CTS harmless from and against any and all costs, damages and expenses, which are incurred by the client.


For Payments:

Singapore Dollar Account Details

Beneficiary Name: Customized Training Solutions Pte. Ltd

Beneficiary Bank Account No: 003-940925-7

Bank Name: DBS

Bank Address:  DBS Bank Ltd.

                          12 Marina Boulevard, DBS Asia Central

                          Marina Bay Financial Centre Tower 3, Singapore 018982

Bank Code:  7171

Branch Code: 003

Swift Address: DBSSSGSG

For more information, registration or any inquiries, kindly contact us at:

Customized Training Solutions Pte. Ltd.

Registration No. 201621001H

Email:  marylen@ctsolutionsglobal.com

Tel. #: +65- 6524 4973

Fax: # +65-67258438