Emotional Intelligence

Lead and empower to create high performing workplace environment.

According to the World Economic Forum, Emotional Intelligence is one of the top 10 skills needed to thrive in the Fourth Industrial Revolution, (IR4.0).

 

  • Understand EI and its impact on workplace.

  • Build lasting and credible relationships with others.

  • Lead and empower to create high performing workplace environment.

According to the World Economic Forum, Emotional Intelligence is one of the top 10 skills needed to thrive in the Fourth Industrial Revolution, (IR4.0). The current COVID situation calls for leaders to be more emotionally intelligent and emphatic towards their staff and team members in order to maintain morale, motivation and high performance. EI involves a set of skills that help us perceive, understand, express, reason with and manage emotions both within ourselves and others.

 

This programme is designed especially for participants to understand the impact and importance of EI at workplace through self-awareness, awareness of others, self-management, and relationship management within a team and organization. It is a comprehensive programme that addresses the mind-set, skill set and tool set of EI with the objective to create high performing workplace.

Learning Objective & Outcomes

Upon completion of training, participants should be able to:

  • Access their emotions objectively.

  • Understand EI and its impact on workplace.

  • See the relationship between emotions, decisions and behaviour.

  • Understand 6 workplace EI competencies

  •  Discover why they do what they do by understanding their emotions better.

  •  Build lasting and credible relationships with others.

  •  Implement emotional intelligent behavior at workplace

  •  Utilize tools to keep themselves on track moving forward

  •  Lead and empower to create high performing workplace environment.

About the Trainer:

Hetal Bhatt is a Business Administration graduate (BSc. in Finance) with a Magna cum Laude from Santa Clara University, California. Hetal is also a certified Emotional Intelligence Practitioner under Genos International and Swinburne University Programme.

She started her career approximately 25 years ago in the banking industry. Hetal specialises in the training and development of Emotional Intelligence, Professional Business (English) Communication, Interpersonal Skills and Workplace Relationship Management.

Her passion for learning and development led her to empower people, and help them discover their true potential. She has had the privilege to work with people from all walks of life mainly in areas such as creating positive self-image, emotional intelligence, goal setting, communication and interpersonal skills, people skills and leadership skills.

What do they say about Hetal & her programs?

"Trainer is very engaging with participants".

"Very practical tips on handling the different personalities".

"Real life examples to improve understand and application.

"It was very practical and felt individually relevant.

 

"Öpportunity to hear from an expert and also learn from participants from different cultures, industries.

"Audience reach from different cultures"

Disclaimer, Terms & Conditions:

  • Location is subject to change for face to face training

  • Minimum number of participants has to be reached prior to confirmation of event

  • Please note that trainers and topics were confirmed at time of publishing, however, CTS may necessitate substitution, alterations or cancellations. CTS reserves the right to change or cancel any part of its published programmed due to unforeseen circumstances.

  • Registrations should be made 4 weeks prior to training date for face to face and 1 week before training date for online

  • Full payment for the course should be made prior to training date unless you have pre-arranged terms with us.

  • Cancellation 3 weeks prior to event date or no shows are liable to pay the full course with no refund, however you may substitute delegates at any time with notice

  • Participants are required to attend at least 80% of the course program prior receipt of Certificate

  • Rates are exclusive of taxes unless otherwise indicated in the invoice

  • Receipt of this email to participate and/or register in any of the learning activities organized by CTS should not in any way be taken as a promise for employment or contract of employment of any kind.

  • Force Majeure: Should for any reason outside the control of CTS, the trainer changes his dates or event cancels due to the act of terrorism, extreme weather conditions, industrial action or epidemic, CTS shall reserve the rights to replace the trainer or reschedule the event but the client hereby indemnifies and holds CTS harmless from and against any and all costs, damages and expenses, which are incurred by the client.